Workflow Applications

A workflow application is a software tool that automates the tasks involved in a business process. The workflow application routes data along a predefined path until an item in the process is completed. Tasks in the workflow may include approvals, adding information, or data transfers.

Workflow applications can be standalone apps that exist on their own or built on a platform where endless numbers of applications reside. Workflow applications help business owners to automate their mundane business processes.

Workflow apps will break a workflow down into a set of data needed to complete the process, and a path for the data to follow. The workflow application will use a form to collect data at different points in the process.

A workflow application guides the process automatically, issuing notifications for humans to complete tasks or triggering system actions with specific commands.

The workflow application also collects data on how the workflow is functioning. It measures the amount of time an individual task takes, the amount of time the entire process takes, how often individual items are rejected or sent back to earlier steps, and where the typical backlogs occur.

Workflows are an integral part of operating a successful business when implemented properly. Workflows provide a specific direction for teams within an organization to follow and establish a standardized business process for completing predefined tasks.

A workflow application is a much sought-after efficiency tool among many industry verticals including manufacturing, IT, customer service, marketing, finance, etc.

What are the Common Features of a Workflow Apps?

A workflow application comes with a robust set of features such as:

  • Easy workflow set-up - the ability to create sophisticated workflows from scratch
  • Comprehensive form builder - a form builder collects crucial information for context and actionability
  • Clear task routing/step delegation - the ability to delegate whole tasks or specific steps within the request
  • Traceability and visibility - the ability to track the status of each request
  • Collaboration interface - the feature allows teams to collaborate cross-functionally and reassign requests across departments
  • Reports and analytics - the ability to analyze and track crucial metrics, generate actionable insights and make improvements
  • Integrations - the ability to integrate with the most popular apps and software to enhance capabilities and functionality

Some examples of workflow application:

  • Leave Requests
  • Budget Approvals
  • Purchase Orders